Frequently Asked Questions

To see what our membership includes, please go to the Programs section.

The membership is extremely easy to complete through our website; here is the step-by-step:
Visit our website through the following link: sanasana.com
On the main page, select the option a Register.
Expand the list of programs and select the profile of your choice.
Choose whether you want to make a monthly or annual payment and then press Continue.
Fill in the required details on the form and check the box for "I accept the terms and conditions". Then, press Continue.
Enter the verification code you will receive in your email and press Continue.
Enter your card details where the charge will be made and press Continue.
Wait while the system processes the payment.

IMPORTANT: Do not enter accents, ñ, or any special characters in any field, only in the email address.

If you need assistance with your membership, you can visit us at our office in Hospital CIMA and we will gladly help you.

The benefits at the CIMA hospital can be applied immediately after enrollment; however, for scheduled surgeries in the next 24 hours or if the patient is already admitted to the hospital, payment of the annual fee is required. For benefits with external providers, there is a 3-day waiting period before you can request the benefits.

The payment method is through automatic deduction. At the time of your affiliation, the details of the card you wish to use for payments are registered, and from then on, charges are automatically applied to that card.

We do not have a card; at the time of redeeming your benefits, you just need to indicate that you are a Sana Sana member, and with your identification, the staff will apply the benefits.

The program is designed to provide you with benefits over a period of 12 months, as this time allows for continuous support and more significant results in your health and well-being. While there is no mandatory duration, we recommend taking full advantage of the complete program to reap all the benefits and achieve your health goals.

We will share the complete list of doctors with you soon.

Yes. After you’ve used your 15 covered days, you’ll get 20% off any additional home care days you need.

Yes. After you’ve used your 15 covered days, you’ll get 20% off any additional home care days you need.

For the moment, in terms of hospital services, the benefits are only redeemable at CIMA hospital; however, we have external providers such as Sigma Dental, Best Care, and Medical Emergencies, with whom there are some benefits you can use outside of the hospital.

No exclusions here—pre-existing conditions are fully included.

It covers a large part of the GAM, however, if you want to know if your area is covered, you can call 7262-7262.

There are no distance or mileage limits for home visits—only a restriction for areas classified as high-risk.

You get up to 15 fully covered days of home care with proper medical justification. You can use them gradually—like 3 days per month—up to 15 days total per year.

It’s our customer service team—available via phone, email, and WhatsApp—to answer your questions and help with the things you need.

No, Sana Sana is not insurance. It is a program designed to support and promote a healthy lifestyle to sustain you through the various stages of your life and health journey.

It can be applied with insurance as long as it is through reimbursement, where you pay the total amount with the discounts, and they reimburse you the amount they cover. If it is through a pre-approval letter, Sana Sana cannot be applied.

It’s done by the general practitioners at Sana Sana.

Most testing services are available without a referral. Certain imaging studies in Radiology require a doctor's order, however.

Now, discounts apply only to tests ordered by your doctor, not the actual medical consultation fee.

Yes, Holter services are included in the cardiology discount.

his is a VIP support service inside the hospital. You’ll get priority attention, personalized help with all logistics, appointment coordination, and hands-on assistance.

No, you can access CIMA’s lab and imaging services using your Sana Sana benefits as often as needed without annual limits.

Yes! The discount applies to any type of hospitalization, surgery or not.

We don’t offer direct discounts for ophthalmologist appointments. However, you can get 40% off any tests prescribed by your eye specialist that are performed at Hospital CIMA.

That means your inicial consultation with the on-call doctor at the CIMA Hospital emergency room is totally free—up to three times a year.

Essential health and wellness assessment (Labs, ECG, and a physician consultation)
Health assessment — member price $50, a $350 value, 1/year.
- Electrocardiogram (ECG)
- Fasting blood glucose test
- Complete blood count (CBC)
- Urine analysis
- Cholesterol and triglyceride panel
- Healthy Breakfast
- 45+ minute consultation with a Sana Sana physician

Enhanced health assessment (Labs, ECG, ultrasound, and a physician consultation)
Health assessment — member price $60, a $550 value, 1/year.
- Electrocardiogram (ECG)
- Fasting blood glucose test
- Complete blood count (CBC)
- Urine analysis
- Cholesterol and triglyceride panel
- Abdominal ultrasound
- Serum creatinine test
- Stool analysis
- Healthy Breakfast
- 45+ minute consultation with a Sana Sana physician

Teenager's health and wellness assessment (Labs, physician consultation and audiometry)
Health assessment — member price $35, a $350 value, 1/year.
From 9 to 14 years old.
- Complete blood count (CBC)
- Urine analysis
- Stool analysis
- Lipid profile
- Fasting glucose
- Audiological assessment
- Healthy Breakfast
- 45+ minute consultation with a Sana Sana physician

Children's health and wellness assessment (Labs, physician consultation and audiometry).
Health assessment — member price $30, a $300 value, 1/year. From 1 to 8 years old.
- Complete blood count (CBC)
- Urine analysis
- Stool analysis
- Audiological assessment
- Healthy Breakfast
- 45+ minute consultation with a Sana Sana physician
- With prior coordination, you can have the option to choose a pediatrician and receive up to 15% in savings.