HEALTH BENEFITS ACCESS SOCIEDAD ANÓNIMA
PRIVACY POLICY
Gracias por visitar el sitio web de Beneficios de Salud Access Sociedad Anónima (“Sana Sana”). Su privacidad es importante para nosotros. Para proteger mejor su privacidad, esta Política de Privacidad en la web (“Política de Privacidad”) explica cómo recopilamos y usamos su información personal. Esta Política de Privacidad se aplica a la información recopilada a través de cualquier sitio web, aplicaciones móviles y/o tecnología en línea o móvil, y/o herramientas digitales que muestren o vinculen a esta Política de privacidad (colectivamente, nuestro “sitio web”). Esta Política de Privacidad también se aplica a la información compartida con nosotros por nuestros socios y por terceros. Esta Política de Privacidad no se aplica a: (i) la información recopilada de usted fuera de línea o a través de sitios web y otros servicios en línea que no se muestran ni se vinculan a esta declaración de privacidad, incluidos los sitios web de terceros a los que se pueden vincular nuestros servicios en línea; o (ii) información que se consideraría información protegida según las leyes y regulaciones aplicables. El uso y la divulgación de dicha información personal por parte de Sana Sana se establecen en nuestra Notificación de Política de Privacidad.
Collection and Use of Personal Information
Sana Sana understands that security and privacy are important issues for those who visit our website and recognizes its obligation to keep information secure and confidential. Our website provides you with the opportunity to voluntarily submit forms to request additional information about Sana Sana. In the course of these transactions, you may provide us with personal demographic information or possibly detailed medical information. We use the information you provide solely to help respond to your request. We do not collect information that personally identifies you, except that which you voluntarily provide to us.
In order to investigate or fulfill your request, your information may be shared with other Sana Sana employees. All Sana Sana employees strictly adhere to our Privacy Policy and comply with the rules and regulations provided by law to ensure that any private information they encounter in the course of their work is treated with the utmost respect.
Sana Sana will never sell, rent, loan, trade, or lease information collected on our site.
However, we may use this information within the Sana Sana group or with affiliated companies or a third-party provider to perform administrative, technical, or other activities that help us provide services to you. We ensure that third-party providers adhere to the same privacy practices as Sana Sana. Except as stated above, Sana Sana will not disclose personally identifiable information to third parties unless required to do so by government authorities, legal process, or other legal requirements. Personally identifiable information collected through the website is not stored on the website but is transferred to administrative systems in the same way that information from printed forms is currently handled. To help us provide you with better service, we collect general statistical information about the content viewed. You have the right and the ability to leave the Sana Sana website at any time and to discontinue an active session. By choosing to remain logged into our site, you are implicitly consenting to our privacy and security policies. Sana Sana encourages legal guardians to be aware of and involved in their children's online activities. We strictly adhere to current laws and regulations and will not log or collect personally identifiable information from any child under the age of 13 without the prior, verifiable consent of that person's legal guardian.
Acceptance of the Terms and Conditions of the Privacy Policy
This Privacy Policy supplements our overall Terms of Use agreement; we encourage you to read that agreement. By using www.sanasana.com (the “Website” or “Site”), you agree to be bound by the terms of this Privacy Policy and the Terms of Use agreement. If you do not agree to the terms and conditions, do not use the Site. In order to make our Site more accessible to end users, Sana Sana may add expanded features and functions. As additional features and functions are added, this Privacy Policy will be updated to properly indicate how the information and features are being used. Please review this Privacy Policy periodically, as it may change at any time. Your continued use of this Site after the posting of any modifications to these terms signifies your acceptance of those modifications.
Links to Third-Party Websites
This website may contain links to other sites operated by our business affiliates or unaffiliated third parties. Once you leave our website, you may or may not see a new web address in your web browser's address bar. Please review the privacy policies of the linked site, and if you do not agree to be bound by the terms of that site's policies, we recommend that you end your visit to it. We are not responsible for the privacy and other policies and practices of third-party websites.
Collection and Use of Other Information:<br> Cookies What are Cookies?
A cookie is a small file that a website transfers to your computer to remember specific information about your session while you are logged in. Your computer will only share the cookie information with the website that provided it, and no other website can request it. There are two types of cookies: session cookies and persistent cookies. Session cookies last only as long as your web browser is open. Once you close your browser, the cookie disappears. Persistent cookies store information on your computer for longer periods. Sana Sana websites may use session cookies for technical purposes, such as enabling better site navigation or allowing you to personalize your preferences for interacting with the site. This information is not collected for commercial purposes, and Sana Sana does not sell or otherwise distribute information collected from the website for commercial purposes. Sana Sana may also use persistent cookies to remember you between visits, for example, so you don't have to enter your username each time you visit the site. If you wish, you can block or delete cookies from your hard drive. However, if you block or delete cookies, you will need to re-enter the information.
There are 3 types of cookies that we use on our website:
Websites use essential cookies to perform their basic functions, such as allowing access to secure areas of the website. Functionality cookies provide visitors with a more personalized experience, such as remembering a user's name, selected language, email preferences, etc. Analytics cookies monitor website traffic to see, for example, which pages people are viewing, for how long, and which pages they visit before and after a particular page. Browser Cookies: Your browser may offer you the option to refuse some or all browser cookies. You can also delete cookies from your browser. For more information on how to manage browser cookies, follow the instructions provided by your browser.
Change your settings
You can also block certain cookies by adjusting your website settings. To disable these cookies, you will need to change your browser's cookie preferences. If you choose to block these cookies, our website may not function as it should, and you may lose any preferences you have saved.
Mobile Device Identifiers
Your mobile operating system may allow you to opt out of the use of certain device identifiers for interest-based advertising. You should consult the instructions provided by your mobile device manufacturer; this information is usually available under the "settings" function of your mobile device.
Third-Party Cookies
1. Google Analytics will create the following cookies:
_ga
Used to distinguish users
Expiration: 2 years
_gid
Used to distinguish users
Expiration: 24 hours
_gat
Used to throttle the request rate. If Google Analytics is implemented via Google Tag Manager, this cookie will be named _dc_gtm_
Expiration: 1 minute
2. HubSpot will create the following cookies:
_hs_opt_out
This cookie is used by the opt-in privacy policy to remember not to ask the visitor to accept cookies again. This cookie is set when you give visitors the option to opt out.
Expiration: 13 months
_hs_do_not_track
This cookie can be set to prevent the tracking code from sending information to HubSpot. Setting this cookie is different from disabling cookies, as it still allows anonymous information to be sent to HubSpot.
Expiration: 13 months
hs_ab_test
This cookie is used to provide visitors with the same version of an A/B test page they have previously viewed.
Expiration: End of session
hs-messages-hide-welcome-message
This cookie is used to prevent the welcome message from reappearing for one day after it is dismissed.
Expiration: 1 day
When visiting a password-protected page, this cookie is set so that future visits to the page from the same browser do not require a new session. The cookie name is unique for each password-protected page.
hs-messages-is-open
This cookie is used to determine and save whether the chat widget is open for future visits. It resets to close the widget again after 30 minutes of inactivity.
Expiration: 30 minutes
hs-messages-hide-welcome-message
This cookie is used to prevent the welcome message from reappearing for one day after it is dismissed.
Expiration: 1 day
_hstc
The main cookie for tracking visitors. It contains the domain, utk, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).
Expiration: 13 days
hubspotutk
This cookie is used to track a visitor's identity. This cookie is passed to HubSpot upon form submission and is used when deduplicating contacts.
Expiration: 13 months
_hssc
This cookie tracks sessions. This is used to determine whether HubSpot should increment the session count and timestamps in the __hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and the timestamp at the start of the session.
Expiration: 30 minutes
_hssrc
Whenever HubSpot changes the session cookie, this cookie is also set to determine if the visitor has restarted their browser. If this cookie does not exist when HubSpot manages cookies, it is considered a new session. Expiration: at the end of the session
messagesUtk
This cookie is used to recognize visitors who contact you through the messaging tool. If the visitor leaves your site before you add them as a contact, they will have this cookie associated with their browser. If you communicate with a visitor who then returns to your site using the same browser cookie previously used, the messaging tool will load their conversation history.
Expiration: 13 months
Security
Unauthorized use of this site may result in criminal and/or civil charges. We have implemented policies and procedures that protect the privacy and confidentiality of the information we collect and maintain about you. All your personal information is stored on our secure servers behind a firewall, and access to the data is strictly controlled. Sana Sana uses physical, electronic, and procedural safeguards to protect any personally identifiable information stored on our computers. Only authorized employees have access to the information you provide to Sana Sana.
Visiting Our Website from Outside of Costa Rica
We are located in Costa Rica. The services described on our website are intended solely for customers in Costa Rica. If you visit our website, or any part of it, from outside of Costa Rica, please be aware that your information may be transferred to, stored, processed, and maintained on computers or servers located outside of your state, province, country, or other governmental jurisdiction where privacy laws may not be as protective as those in your jurisdiction. If you are located in the European Economic Area, you may have additional rights, including the right to access, correct, delete, restrict the processing of, and object to the processing and profiling of your information, and to lodge a complaint with a supervisory authority within your jurisdiction. By using any part of our website, you understand and agree to the transfer of your information to Costa Rica and to the third parties with whom we share it, as described in this Privacy Policy.
Changes to the Privacy Policy
While most changes are likely to be minor, there is a possibility that Sana Sana may change its Privacy Policy. We encourage visitors to frequently check this page for any changes to our Privacy Policy. If we make changes, we will notify you by revising the change log below and, in some cases, we may provide additional notice (such as adding a statement to our homepage or sending you an email notification). Your subsequent use of the website after a change to our Privacy Policy will be subject to the updated policy.
How to Contact Us
If you have any questions or concerns about Sana Sana's privacy practices or wish to access or modify your personal information collected on this website, please email us at legal@sanasana.com. Communications should be as complete and descriptive as possible; we will attempt to respond to your concerns promptly.
Please note that individualized information transmitted via email correspondence between you and Sana Sana, as opposed to information transmitted through the Sana Sana website, is not encrypted. As a result, other internet users could access and view such email correspondence without your knowledge or authorization while the information is in transit. For this reason, to protect your privacy, if you have concerns regarding the processing of your information or questions that would involve the communication of confidential information, please call a customer service representative at:
Sana Sana – Contact Center
Once the issue is resolved, electronic copies of the email are stored in the system. However, printed copies may be kept in Sana Sana's files. Information from emails may be transcribed to other Sana Sana systems or databases.
