HEALTH BENEFITS ACCESS SOCIEDAD ANÓNIMA

PRIVACY POLICY

Thank you for visiting the Beneficios de Salud Access Sociedad Anónima (“Sana Sana”). privacy is important to us. To better protect your privacy, this Website Privacy Policy ("Privacy Policy") explains how we collect and use your personal information. This Privacy Policy applies to information collected through any website, mobile applications and/or online or mobile technology, and/or digital tools that display or link to this Privacy Policy (collectively, our "Website"). This Privacy Policy also applies to information shared with us by our partners and third parties. This Privacy Policy does not apply to: (i) information collected from you offline or through websites and other online services that do not display or link to this Privacy Policy, including third party websites to which our online services may link; or (ii) information that would be considered protected information under applicable laws and regulations. Sana Sana's use and disclosure of such personal information is set forth in our Privacy Policy Notice.

Collection and Use of Personal Information

Sana Sana understands that security and privacy are important issues for visitors to our website and recognizes that it has an obligation to keep information secure and confidential. Our website provides you with the opportunity to voluntarily submit forms to request additional information about Sana Sana. In the course of those transactions, you may provide us with personal demographic information or possibly detailed medical information. We use the information you provide solely for the purpose of helping us respond to your request. We do not collect information that personally identifies you, except for information you voluntarily provide to us.

In order to investigate or fulfill your request, your information may be shared with other Sana Sana employees. All Sana Sana employees faithfully follow our Privacy Policy and comply with the rules and regulations provided by law to ensure that private information they encounter in the course of their work is treated with the utmost respect.

Sana Sana will never sell, rent, loan, trade or lease information collected on our site. However, we may use this information within the Sana Sana group or with affiliated companies or with a third party vendor to perform administrative, technical or other activities to help us provide services to you. We seek to ensure that third party vendors comply with the same privacy practices as Sana Sana. Except as noted above, Sana Sana will not disclose individually identifiable information to third parties unless required to do so by governmental authorities, legal process or other requirements of law.

Personally identifiable information collected through the web site is not stored on the web site, but goes into administrative systems in the same manner as information from paper forms is currently handled. To help provide you with better service, we collect general statistical information about the content viewed. You have the right and ability to leave the Sana Sana website at any time and not to remain in an active session. If you choose to remain in a session on our site, you are implicitly consenting to our privacy and security policies.

Sana Sana encourages legal guardians to be aware of and participate in their children's online activities. We strictly adhere to applicable laws and regulations and will not record or collect personally identifiable information from any child under the age of 13 without the prior verifiable consent of that person's legal guardian.

Acceptance of the Terms and Conditions of the Privacy Policy

This Privacy Policy supplements our general Terms of Use agreement; we encourage you to read that agreement. By using www.sanasana.com (the "Web site" or "Site"), you agree to be bound by the terms of this Privacy Policy and the Terms of Use agreement. If you do not agree to the terms and conditions, do not use the site. In order to make our site more accessible to end users, Sana Sana may add expanded features and functionality. As additional features and functions are added, this Privacy Policy will be updated to appropriately indicate how the information and features are being used. Please periodically review this Privacy Policy, as it may change at any time. Your continued use of this site following the posting of any modifications to these terms will signify your acceptance of such modifications.

Links to Third Party Websites

This website may contain links to other sites operated by our commercial affiliates or unaffiliated third parties. Once you leave our website, you may, or may not, see a new web address in your web browser bar. Please review the privacy policies of the linked site and, if you do not agree to be bound by the terms of that site's policies, we recommend that you terminate your visit to that site. We are not responsible for the privacy and other policies and practices of third party websites.

Collection and Use of Other Information: Cookies What are Cookies?

A cookie is a small file that a website transfers to your computer to remember specific information about your session while you are logged in. Your computer will only share the cookie information with the website that provided it, and no other website will be able to request it. There are two types of cookies: session and persistent. Session cookies last only as long as the web browser is open. Once you close the browser, the cookie disappears. Persistent cookies store information on your computer for longer periods of time.

Sana Sana websites may use session cookies for technical purposes, such as to enable better site navigation or to allow you to customize your preferences for interacting with the site. The information is not collected for commercial purposes and Sana Sana does not sell or otherwise distribute the information collected from the website for commercial purposes. Sana Sana may also use persistent cookies to remember you between visits, for example, so that you have to enter your user name each time you visit the site. If you wish, you can block or delete cookies from your hard drive; however, blocking or deleting cookies will require you to re-enter the information.

There are 3 types of cookies we use on our website:

    1. Websites use essential cookies to perform their basic functions, such as enabling access to secure areas of the website.
    2. Functionality cookies provide visitors with a more personalized experience, such as remembering a user's name, language selection, email preferences, etc.
    3. Analytical cookies monitor website traffic to see, for example, which pages people are viewing, for how long, and which pages they visit before and after a particular page.
    4. Browser Cookies
      Your browser may give you the option to refuse some or all browser cookies. You can also delete browser cookies. For more information on how to manage browser cookies, follow the instructions provided by your browser.

Change your Configuration

You can also block certain cookies by adjusting the settings on our sites. To disable these cookies, you will need to change your browser's cookie preference settings. If you choose to block these cookies, our website may not function as it should and any preferences you have may be lost.

Mobile Device Identifiers

Your mobile operating system may allow you to opt out of the use of certain device identifiers for interest-based advertising. You should refer to the instructions provided by the manufacturer of your mobile device; this information is usually available under the "settings" function of your mobile device.

Third Party Cookies

1. Google Analytics will create the following cookies:

_ga

used to distinguish users

maturity: 2 years

_gid

used to distinguish users

maturity: 24 hours

_gat

It is used to accelerate the request rate. If the implementation of Google Analytics is through Google Tag Manager, this cookie will be called _dc_gtm_<property-id >

expiration: 1 minute

2. HubSpot will create the following cookies:

_hs_opt_out

This cookie is used by the opt-in privacy policy to remember not to ask the visitor to accept cookies again. This cookie is set when you give visitors the option to opt-out of receiving them.

maturity: 13 months

_hs_do_not_track

This cookie can be set to prevent tracking code from sending information to HubSpot. Setting this cookie is different from disabling cookies, as it still allows anonymous information to be sent to HubSpot.

maturity: 13 months

hs_ab_test

This cookie is used to provide visitors with the same version of an A/B test page they have previously viewed.

maturity: at the end of the session

hs-messages-hide-welcome-message
This cookie is used to prevent the welcome message from reappearing for one day after it is discarded.
expiration: 1 day

<id>_key

When visiting a password-protected page, this cookie is set so that future visits to the page from the same browser do not require logging in again. The cookie name is unique for each password-protected page.

hs-messages-is-open

This cookie is used to determine and store whether the chat widget is open for future visits. It is reset to close the widget again after 30 minutes of inactivity.

maturity: 30 minutes

hs-messages-hide-welcome-message

This cookie is used to prevent the welcome message from reappearing for one day after it is discarded.

maturity: 1 day

hstc
The main cookie for tracking visitors. Contains the domain, utk, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit) and session number (increments for each subsequent session).
maturity: 13 days

hubspotutk
This cookie is used to track the identity of a visitor. This cookie is passed to HubSpot on form submission and is used when deduplicating contacts.
expiration: 13 months

_hssc
This cookie tracks sessions. This is used to determine if HubSpot should increment the session number and timestamps in the __hstc cookie. It contains the domain, viewCount (increments each pageView in a session) and the timestamp at the start of the session.
expiration: 30 minutes

_hssrc
Each time HubSpot changes the session cookie, this cookie is also set to determine if the visitor has restarted their browser. If this cookie does not exist when HubSpot manages cookies, it is considered a new session. maturity: at the end of the session

messagesUtk
This cookie is used to recognize visitors who communicate with you through the messaging tool. If the visitor leaves your site before adding you as a contact, you will have this cookie associated with their browser. If you communicate with a visitor who then returns to your site in the same browser Cookie previously used, the messaging tool will load your conversation history.
expiration: 13 months

Security

Unauthorized use of this site may result in criminal and/or civil prosecution. We have implemented policies and procedures that protect the privacy and confidentiality of the information we collect and maintain about you. All of your personal information is stored on our secure servers behind a firewall and access to the data is strictly controlled. Sana Sana uses physical, electronic and procedural safeguards to guard any personally identifiable data stored on our computers. Only authorized employees have access to the information you provide to Sana Sana.

Visiting Our Web Site from Outside Costa Rica

We are located in Costa Rica. The services described in our web site are directed only to customers in Costa Rica. If you visit our website, or any part of it, from outside of Costa Rica, please be aware that your information may be transferred to, stored or processed and maintained on computers or servers located outside of your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you are located in the European Economic Area, you may have additional rights, including the right to access, correct, delete, restrict processing and object to the processing and profiling of your information, and to complain to a supervisory authority within your jurisdiction. By using any part of our website, you understand and consent to the transfer of your information to Costa Rica and the third parties with whom we share it, as described in this Privacy Policy.

Changes in the Privacy Policy

Although most changes are likely to be minor, there is a possibility that Sana Sana will change its Privacy Policy. We encourage visitors to frequently check this page for changes to its Privacy Policy. If we make changes, we will notify you by reviewing the change log below and, in some cases, we may provide additional notice (such as adding a statement to our home page or sending you an e-mail notification). Your subsequent use of the website after a change in our Privacy Policy will be subject to the updated policy.

How to Contact Us

If you have questions and concerns about Sana Sana's privacy practices or wish to access or modify your personal information collected on this website, please send us an email at legal@sanasana.com. Communications should be as complete and descriptive as possible; we will try to respond to your concerns as soon as possible.

E-mail address

Please note that individualized information transmitted through e-mail correspondence between you and Sana Sana, as opposed to transmission through the Sana Sana site, is not encrypted. As a result, other Internet users may be able to access and view such e-mail correspondence without your knowledge or authorization while the information is in transit. For that reason, to protect your privacy, if you have concerns regarding your treatment or questions that would involve the communication of confidential information, please call a customer service representative at:

Sana Sana - Contact Center
+506 2103-0450

Once the problem is resolved, electronic copies of the e-mail are saved in the system. However, hard copies may be kept on file at Sana Sana. Information from e-mails may be transcribed to other Sana Sana systems or databases.